vs79 Privacy Policy — How We Collect, Use, and Protect Your Data

1 Introduction

vs79 operates the online casino and sports betting platform accessible at https://vs79.io (the "Platform"). This Privacy Policy explains how vs79 ("we", "us", "our") collects, uses, stores, and protects the personal data of individuals ("Players", "you") who access or use the Platform.

This Policy applies to all personal data collected through the Platform, including data submitted during account registration, identity verification, deposit and withdrawal transactions, customer support interactions, and general platform usage. It should be read alongside the vs79 Terms & Conditions, which govern the overall use of the Platform.

We are committed to handling personal data responsibly and in a manner consistent with recognised data protection principles — lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality.

2 Data Controller

For the purposes of this Privacy Policy, vs79 acts as the data controller in respect of the personal data of its Players. As data controller, vs79 determines the purposes and means of processing personal data collected through the Platform.

All data protection enquiries, subject access requests, and erasure requests should be directed to the vs79 support team using the contact details set out in Section 14 of this Policy.

3 Personal Data We Collect

vs79 collects the following categories of personal data from Players:

3.1 Identity Data

• Full legal name as it appears on official government-issued identification.
• Date of birth (used to verify that the Player is aged 21 or above).
• Nationality and country of residence.
• Copies of identity documents, such as National ID card, passport, or driving licence, where required for Know Your Customer (KYC) verification.

3.2 Contact Data

• Email address used for account registration and communications.
• Mobile phone number used for account verification and two-step authentication.
• Residential address, where required for identity verification or compliance purposes.

3.3 Financial Data

• Payment method details including bKash account number, Nagad account number, Rocket account number, Upay account number, or bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) where used for deposits or withdrawals.
• Transaction history including deposit amounts, withdrawal amounts, dates, and payment references.
• Partial card details (masked card numbers) where Visa or Mastercard is used.

3.4 Account and Gaming Data

• Account username, encrypted password hash, and account preferences.
• Gaming activity records including games played, bet amounts, win/loss history, and session durations.
• Bonus and promotion history.
• Responsible gaming settings such as deposit limits, time-out periods, and self-exclusion status.

3.5 Technical Data

• IP address and approximate geographic location derived from IP.
• Device type, operating system, and browser type and version.
• Session timestamps and page interaction logs.
• Cookie identifiers and similar tracking technologies (see Section 9).

3.6 Communications Data

• Records of all communications between the Player and vs79 customer support, including live chat transcripts and email correspondence.
• Feedback, complaints, and survey responses submitted by the Player.

4 How Personal Data Is Collected

vs79 collects personal data through the following channels:

• Direct submission: Data you provide when registering an account, completing identity verification, making a deposit or withdrawal, or contacting customer support.
• Automated collection: Technical data collected automatically as you interact with the Platform, including IP address, device data, session logs, and cookie data.
• Third-party verification services: Identity and age verification data received from authorised KYC service providers where vs79 uses such providers to verify submitted documents.
• Payment processors: Transaction confirmation and status data received from bKash, Nagad, Rocket, Upay, and other payment partners when processing deposits and withdrawals.
• Fraud prevention partners: Risk signals and fraud indicators received from third-party fraud detection services used to protect the Platform and its Players.

5 Legal Basis for Processing

vs79 processes personal data on the following legal bases:

6 How We Use Your Personal Data

vs79 uses personal data collected from Players for the following purposes:

• Account creation and management: To set up, maintain, and administer your vs79 player account, including updating your preferences and communicating important account-related information.
• Identity and age verification: To verify that you are who you claim to be and that you meet the minimum age requirement of 21 years, in compliance with our platform rules and responsible gaming obligations.
• Transaction processing: To process your deposits and withdrawals accurately and securely via your chosen payment method, and to maintain an accurate transaction history within your account.
• Fraud and security monitoring: To detect, investigate, and prevent fraudulent activity, money laundering, and any other form of illegal or unauthorised platform access.
• Responsible gaming: To monitor gaming patterns that may indicate problem gambling behaviour, to apply responsible gaming tools such as deposit limits and self-exclusion, and to comply with player protection obligations.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance via our 24/7 English support channel.
• Platform improvement: To analyse aggregated, anonymised usage data in order to improve the Platform's performance, navigation, game offering, and overall player experience.
• Marketing (with your consent): To send you promotional offers, bonus notifications, and event updates by email or in-platform notification, where you have opted in to receive such communications. You may withdraw consent at any time.
• Legal compliance: To comply with any applicable legal obligations, regulatory requirements, or lawful requests from competent authorities.

7 Sharing of Personal Data

vs79 does not sell, rent, or trade your personal data to any third party. We may share your personal data only in the following strictly limited circumstances:

7.1 Payment Processors

We share the minimum necessary financial data with payment partners — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — solely for the purpose of processing your deposit and withdrawal transactions. These partners are contractually obligated to handle your data securely and only for payment processing purposes.

7.2 Identity Verification Providers

Where vs79 uses third-party KYC service providers to verify identity documents, the relevant identity data is shared with those providers under strict data processing agreements. These providers are prohibited from using your data for any purpose other than the verification task.

7.3 Fraud Prevention Services

Certain technical and account data may be shared with fraud detection and prevention partners to identify suspicious activity and protect the Platform from abuse. Data shared for this purpose is limited to what is strictly necessary for risk assessment.

7.4 Legal and Regulatory Obligations

vs79 may disclose personal data to law enforcement authorities, regulators, courts, or other competent bodies where required to do so by applicable law, a court order, or a lawful regulatory request. In such cases, vs79 will disclose only the minimum information required to comply with the obligation.

7.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of the vs79 business, personal data held by vs79 may be transferred to the acquiring entity as part of the transaction. Players will be notified of any such transfer and of any resulting changes to this Privacy Policy before the transfer takes effect.

8 Data Retention

vs79 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the lifetime of the active player account plus a minimum of 5 years following account closure, to comply with anti-money-laundering record-keeping obligations.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction.
• Identity verification documents: Retained for a minimum of 5 years from account closure or the date of the last transaction, whichever is later.
• Customer support records: Retained for 3 years from the date of the last support interaction, or longer where the interaction relates to an unresolved dispute or legal matter.
• Marketing consent records: Retained until consent is withdrawn, at which point marketing communications will cease and consent records will be archived for 2 years as evidence of compliance.
• Technical and log data: Retained for up to 12 months, unless a longer period is required for fraud investigation purposes.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an individual Player.

9 Cookies and Tracking Technologies

vs79 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device when you visit the Platform. They serve a number of functions:

9.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function correctly. They enable core features such as session management, account login persistence, and security token validation. Without these cookies, the Platform cannot operate. No consent is required for strictly necessary cookies.

9.2 Performance and Analytics Cookies

These cookies collect anonymous, aggregated information about how Players use the Platform — such as which pages are visited most frequently and how long sessions last. This data helps vs79 identify areas for improvement. These cookies do not identify individual players personally.

9.3 Functional Cookies

These cookies remember your preferences and settings — such as your preferred language, display settings, and responsible gaming configurations — so that you do not need to re-enter them on every visit.

9.4 Managing Cookies

You can control and delete cookies through your browser settings. Please note that disabling strictly necessary cookies may impair the functionality of the vs79 Platform and prevent you from logging in or accessing your account. Consult your browser's help documentation for guidance on managing cookie preferences.

10 Security Measures

vs79 implements a range of technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration, or destruction. These measures include:

• SSL/TLS encryption: All data transmitted between your device and vs79 servers is encrypted using industry-standard Transport Layer Security (TLS) protocols.
• Password hashing: Account passwords are never stored in plain text. They are processed using a one-way cryptographic hashing algorithm so that even vs79 staff cannot view your password.
• Access controls: Access to player personal data within vs79 is restricted to authorised personnel who require that access to perform their job functions. All access is logged and audited.
• Firewalls and intrusion detection: vs79 servers are protected by firewalls and continuously monitored intrusion detection systems.
• Regular security audits: The Platform undergoes routine security reviews and vulnerability assessments to identify and remediate potential weaknesses before they can be exploited.
• Two-step verification: Players are encouraged to enable two-step account verification as an additional layer of protection against unauthorised access.

11 Your Data Rights

As a registered vs79 Player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact us at the details in Section 14. We will respond to all valid requests within 30 days.

• Right of Access: You have the right to request a copy of all personal data vs79 holds about you. We will provide this in a clear, readable format within 30 days of receiving a verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• Right to Erasure ("Right to be Forgotten"): You may request that we delete your personal data and close your account. Erasure requests will be fulfilled within 30 days, subject to our legal obligation to retain certain records (see Section 8).
• Right to Restriction of Processing: In certain circumstances, you may request that we restrict the processing of your personal data — for example, while a rectification request is being assessed.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format, and to request that it be transmitted to another service provider where technically feasible.
• Right to Object: You may object to the processing of your personal data where vs79 relies on legitimate interest as the legal basis, unless vs79 can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where vs79 processes your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

12 Minors

The vs79 Platform is strictly restricted to persons aged 21 years and above. vs79 does not knowingly collect personal data from anyone under the age of 21. Age verification is performed as part of the account registration and KYC process.

If vs79 becomes aware that personal data has been collected from a person under 21, that account will be immediately closed, the data deleted without delay, and any associated funds forfeited in accordance with the vs79 Terms & Conditions.

If you are a parent or guardian and believe that a person under your care has registered on vs79, please contact us immediately at the details in Section 14 so that we may take prompt action.

13 Changes to This Privacy Policy

vs79 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform functionality. Where changes are material — meaning they affect how we use your data in a way that may impact your rights — we will provide notice to registered Players via the email address on file or via an in-platform notification, with a minimum of 7 days' notice before the revised Policy takes effect.

Minor amendments, such as corrections of typographical errors or clarifications that do not affect your rights, may be made without prior notice and will take effect immediately upon publication. The "Effective Date" at the top of this document will always reflect the date of the most recent revision.

Continued use of the vs79 Platform after the effective date of any amendment to this Privacy Policy constitutes your acceptance of the updated Policy. If you do not accept the revised terms, you must cease using the Platform and may request account closure.

14 Contact & Data Requests

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or need to report a privacy concern, please contact the vs79 Data Protection team. All communications are handled in English, 24 hours a day, 7 days a week, on Bangladesh Standard Time (BST, UTC+6).

Support and data enquiries: [email protected] (plain text — not a clickable link)

When submitting a data rights request, please include your registered account username or email address and a clear description of the request so that we can verify your identity and process your request efficiently. vs79 aims to acknowledge all data requests within 48 hours and to provide a substantive response or fulfil the request within 30 days.